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How Are Meals Arranged at the Villa? Is a Private Chef Available?

At this time, food and beverages are not sold directly on the property.

At Villa Verano, a private chef is included as part of the villa’s staff and will prepare meals using ingredients purchased during your stay.

At the Beach Villas, chef services for breakfast, lunch, and dinner can be arranged for an additional fee.

A grocery shopping service is also available. The cost of groceries plus a 20% service fee will be charged at the end of your stay.

We recommend budgeting approximately $130 USD per person, per day for food and beverages. This is an estimate and will vary based on menu selections and preferred brands.


Will I Be Able to Use Credit Cards in Puerto Vallarta?

Yes, major credit cards such as Visa, Mastercard, and American Express are widely accepted throughout Puerto Vallarta.

Please note that payments made at the villa by credit card incur a 5% processing fee. We recommend carrying some cash (Mexican pesos or USD), as smaller businesses and markets may only accept cash.

Be sure to check with your bank regarding any international transaction fees before traveling.


Can I Drink the Water?

We recommend drinking bottled or filtered water while in Puerto Vallarta.

Tap water is safe for bathing and washing produce but is not recommended for drinking. Filtered drinking water is provided at the villa for your convenience.


Is Puerto Vallarta Safe?

Puerto Vallarta is considered a safe and welcoming destination for travelers, with a strong presence in tourist areas.

As with any destination, we recommend simple precautions such as keeping an eye on personal belongings, avoiding poorly lit areas at night, and using authorized transportation.


Will I Have Internet Access and Phone Service?

Yes, the villa provides high-speed Wi-Fi throughout the property so you can stay connected during your stay.

Cell service is generally reliable in Puerto Vallarta. We recommend checking with your provider regarding international plans or roaming fees prior to travel.


Can I Use U.S. Dollars in Mexico?

Yes, U.S. dollars are accepted in many tourist areas. However, some local businesses prefer Mexican pesos.

For convenience, we suggest having pesos on hand for small purchases, local markets, and gratuities.


How Much Should We Tip the Staff?

Tipping is at your discretion, but a common guideline is 10–15% of the total stay, depending on the level of service provided.


How Many Guests Can the Villas Accommodate?

Each villa is designed to provide comfort, privacy, and a seamless group experience.


How Many Bedrooms and Bathrooms Are Included?

Villa Verano:

Villa Alegre & Villa Romántica:

Villa Vista:

Beach House:

All villas are thoughtfully designed to ensure privacy and comfort for every guest.


Can I Reserve Fewer Bedrooms?

Yes, reduced bedroom configurations may be available depending on the season and availability.

Please contact our reservations team for guidance on selecting the best option for your stay.


What Is the Minimum Stay Requirement?

Minimum stay requirements vary based on the villa and season.

Please contact our reservations team for the most accurate and up-to-date information.


What Is the Nightly Rate?

Rates vary depending on the villa, number of bedrooms reserved, and season.

For personalized pricing and availability, please contact our reservations team.


Does the Rate Include Taxes and Fees?

No, taxes and fees are calculated separately and will be clearly outlined prior to confirming your booking.


What Is Included in the Rate?

Villa Verano Includes:

Beach Villas Include:


Is Breakfast Included?


What Deposit Is Required to Confirm a Reservation?

A 50% deposit of the total stay is required to secure your reservation.


When Is the Remaining Balance Due?

The remaining balance is due 60 days prior to arrival.


What Is Your Cancellation Policy?

If the villa is successfully rebooked for the same dates and occupancy, a refund may be issued minus a $200 handling fee.

Holiday reservations (Thanksgiving, Christmas, and New Year’s) are non-refundable.